Callel.co.uk terms & conditions

DELIVERY

Same Working Day Dispatch if ordered before 4.30 PM
Orders will be dispatched same working day if payment is received before 4.30 PM.
Any orders placed after 4.30 PM will be shipped on the next working day.
We ship by Royal Mail Tracked 48 For FREE – automatically be applied at the checkout. Normally delivered in 2-3 working days.
Additional delivery options:
 Royal Mail Tracked 24 cost £3.99 – Normally delivered in 1-2 working days.
 Royal Mail Next Day by 1PM cost £7.50
If there is a problem with stock, we will try and contact you by phone or email.

callel Swarovski crystal earrings
Earrings
callel necklaces and pendants
Necklaces & pendants
callel bracelets
Bracelets
Sunglasses
Callel Rose Gold Stainless Steel Watch
Watches

30 DAYS EXCHANGE POLICY

We do accept any unused item back up to 30 days from delivery for a full refund.
Customer must contact us by email contact@callel.co.uk and request a return within 30 days of delivery.
All returns must be authorised. We will respond to you by email to confirm the validation.
Carriage costs for returning the goods is the customer responsibility.
The moment we receive your returned parcel it will be processed into our system
and a notification email will be sent to you.
The refund process may take up to 7 days upon receiving the parcel.

Faulty Products
If you need to return any products because you believe if is faulty,
Please contact us for assistance. All returned goods must be authorised and sent to the address provided.
Return postage will be refunded and the replacement will be sent to you.  
If no same product is available, we can offer you product with a similar value to be sent in replacement.
We will inform you first if this happens.

Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000

SECURE PAYMENTS

Our secure payment
We use the latest in technology for accepting payment, for the most secure way to take payments.
We do not receive or store any of your card details.

We accept payment with the following methods:
Cards:
VISA
MASTERCARD
MAESTRO
PayPal